privacy policy
Last Updated: [Date]
At Fresa ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information with transparency and care.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit fresaofficial.com, make a purchase, create an account, subscribe to our newsletter, or otherwise interact with us.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
The data controller responsible for your personal information is:
Fresa, S.L.
Email: hello@fresaofficial.com
Website: fresaofficial.com
Registered Office: [Business Address]
Country: Spain
If you have any questions regarding this Privacy Policy or how we process your personal data, please contact us using the details above.
Information We Collect
We may collect the following categories of personal information:
Information You Provide Directly
When you place an order, create an account, subscribe to our newsletter, contact us, or interact with our website, we may collect:
Full name
Email address
Telephone number
Billing address
Shipping address
Account login information
Any information you provide when contacting customer support
Payment Information
Payments are processed securely through third-party payment providers.
We do not store complete payment card details on our servers.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device information
Operating system
Website activity and navigation behavior
Referral sources
Cookie and analytics data
How We Use Your Information
We use your personal information for the following purposes:
To Process and Fulfill Orders
Including:
Processing payments
Shipping products
Managing returns and refunds
Providing order confirmations and updates
To Provide Customer Support
Including:
Responding to inquiries
Resolving issues
Managing complaints and requests
To Improve Our Website and Services
Including:
Analyzing website usage
Improving user experience
Developing new products and services
Monitoring website performance
To Send Marketing Communications
If you choose to receive marketing communications, we may send:
Newsletters
Product launches
Promotions
Special offers
Brand updates
You may unsubscribe at any time using the unsubscribe link included in our emails.
To Protect Our Business
Including:
Fraud prevention
Security monitoring
Legal compliance
Enforcement of our terms and policies
Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process personal data based on one or more of the following legal grounds:
Contractual Necessity
When processing is necessary to fulfill an order or provide requested services.
Legal Obligations
When processing is required by applicable laws and regulations.
Consent
When you provide consent for activities such as email marketing or non-essential cookies.
Legitimate Interests
When processing is necessary for our legitimate business interests, provided such interests do not override your rights and freedoms.
Sharing Your Information
We may share personal information with trusted third parties where necessary to operate our business.
These may include:
Shipping and logistics providers
Payment processors
Website hosting providers
Analytics providers
Marketing service providers
Professional advisors
Government authorities where legally required
We do not sell your personal information to third parties.
International Data Transfers
Some of our service providers may process personal information outside the European Economic Area (EEA).
Where this occurs, we take appropriate safeguards to ensure your information remains protected in accordance with applicable data protection laws.
Data Retention
We retain personal information only for as long as necessary to:
Fulfill the purposes described in this Privacy Policy
Comply with legal obligations
Resolve disputes
Enforce agreements
When personal information is no longer required, it will be securely deleted or anonymized.
Your Rights
If you are located in the European Economic Area, you have the following rights regarding your personal data:
Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right to object to processing
Right to data portability
Right to withdraw consent at any time
Right to lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us at:
Security
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Children's Privacy
Our website and products are not intended for children under the age of 16.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to delete that information.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or policies of those websites and encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or technology.
Any updates will be published on this page together with the revised "Last Updated" date.
Contact Us
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us:
Fresa, S.L.
Email: hello@fresaofficial.com
Website: fresaofficial.com
By using our website, you acknowledge and agree to the terms of this Privacy Policy.