SHIPPING
At Fresa, we want you to love every piece you receive. If something isn’t quite right, we’re here to help.
We currently ship to:
Spain (Peninsula & Balearic Islands)
Selected European countries
We are continuously working to expand our shipping destinations.
Processing time
All orders are processed within 1–3 business days.
During launches, restocks, or high demand periods, processing may take slightly longer. We always aim to dispatch your order as quickly as possible.
You will receive a confirmation email once your order has been shipped.
Delivery times
Spain: 2–4 business days
Europe: 3–7 business days
Delivery times are estimates and may vary depending on the destination country and local courier services.
Shipping costs
Shipping costs are calculated at checkout based on your location.
From time to time, we may offer free shipping promotions, which will always be clearly communicated on our Website.
RETURNS
If something isn’t right, you can request a return or exchange within 14 days of receiving your order.
Return conditions
To be eligible for a return:
Items must be unused, unwashed, and in original condition
All original packaging must be included
Sale items may be final sale unless defective
We reserve the right to refuse returns that do not meet these conditions.
How to request a return
To start a return, simply contact us at:
Please include:
Your order number
The item(s) you would like to return
The reason for your return (optional)
We will guide you through the next steps.
Refunds
Once your return is received and inspected, we will notify you.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the item is defective or incorrect.
Exchanges
If you would like a different size or item, please mention it in your return request and we will do our best to accommodate it, subject to availability.
Damaged or incorrect items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at hello@fresaofficial.com with photos. We will resolve it as quickly as possible.
Customs & duties (Europe orders)
For European orders, customs duties are generally included within the EU.
If any additional charges apply depending on the destination country, they will be the responsibility of the customer and clearly shown at checkout where applicable.
Need help?
If you have any questions about your order, you can always contact us: